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I have helped numerous Amazon buyers with this issue. They get a dreaded email from Amazon more or less like this:
Your Amazon.com account including order (#xxx xxx xxx) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner.
For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons.
To ensure your fax is handled in a timely manner, please send the following information:
* A copy of your bank or card statement for the card used, including billing address * The last 4 digits of the payment card * Your name, e-mail address, phone number and order number (#xxx xxx xxx).
Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax.
Other versions of the email:
Hello from Amazon.com.
We have placed a hold on your account because the billing details for your card did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.
You can help us resolve this matter quickly by replying to this message with the billing name, address, and phone number registered to your card. Please be sure to reply from the e-mail address registered to your Amazon.com account.
If you have recently moved, you may need to update your information with the card issuer before you reply to this message.
For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this matter. They can only verify that we sent this request.
We ask that you not open new accounts as any order you place may be delayed.
Thank you for choosing Amazon.com.
Sincerely,
Amazon.com
Also:
Hello,
There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your MASTER CARD ending in 00. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number.
For your protection, make sure that only the last 4 digits are displayed. We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. We are sorry for any inconvenience this may have caused.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Also:
Hello,
There was a problem confirming your payment information. You will not be able to access your account or place orders with us until we confirm your billing details for your Visa ending in 09.
Please send the information below to our secure fax line:
-- A copy of your statement for the payment card that you used, including the billing address.
-- The last two digits of the payment card.
-- Your name, phone number, and email address.
You can find our fax number on the Amazon.com Help page:
Amazon.com Help:
We will convert your fax to a secure electronic image.
To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.
You can expect a response from us within 24 hours of sending your fax.
In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this has caused.
Sincerely,
Account Specialist
Also:
Hello,
Your order is on hold because we could not verify your payment information.
To resolve this issue, please send the information below to our secure fax line at +498938038831:
-- A copy of your statement for your Visa ending in 14, including the billing address.
-- Your name, phone number, and the email address registered to your Amazon.de account.
You can also ask the bank that issued your credit card to contact us with this information.
You will not be able to access your account until we complete the verification. Please do not open a new account or place a new order. We will process your outstanding order after we verify your billing information.
Thank you for your patience with our security measures. If you have any questions, you can contact us through the form on our Help pages: Amazon Anmelden
Sincerely,
Amazon.de
Amazon.de: Günstige Preise für Elektronik & Foto, Filme, Musik, Bücher, Games, Spielzeug & mehr
Also:
Hello,
You are unable to access your account or place orders with us until we confirm your details. Please do not attempt to open any new accounts.
To resolve this issue, please send one of the following documents to our secure fax line.
-- A telephone, electricity, or other utility bill that clearly shows your name and address.
-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201742120
We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.
Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.
You can expect a response from us within 24 hours of sending your fax.
Sincerely,
Account Specialist
Amazon.com
In this version they give you the option of supplying a phone number for your credit card bank:
Hello,
We have restricted your access to this account because we are unable to reach the card issuer to verify your name and billing address for your mastercard ending in XX.
You will not be able to access your account or place orders with us until we confirm your information.
To resolve this matter, please provide another phone number for the card issuer, or send the information below to our secure fax line:
-- A copy of your statement for the payment card used, including the billing address
-- The last two digits of the payment card
-- Your name, phone number, and email address
You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification
To protect your information, we let only a few account specialists see the documents that you fax to our secure line. Our Customer Service team cannot access these details, view your fax, or share more information about this matter. They can only verify that we sent this request.
You can expect a response from us within 24 hours of sending your fax.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Amazon.com
In yet another version you are asked to FAX in documents to prove that you own the gift cards attached to your account:
Hello,
You are unable to access your account or place orders with us until you confirm details related to your payment method.
Please send the receipt for the purchase of the Amazon Gift Card used to place the order XXXXXXX to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.
You can find our fax number on the Amazon.com Help page: Amazon.com Help:
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist
Amazon.com
or something like this
Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.
Please send the receipt, or an email from the sender, to back up the purchase of all the Amazon Gift Cards used to place the order 112-xxxxxxx-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or any other proof of purchase.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist
Amazon.com
or this:
Hello,
Thank you for your response. We were still unable to verify your ownership of the VISA ending in XX.
Please reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:
- The last four digits of the card ONLY. For your security, do NOT include full card or account numbers.
- Billing name and address
- If included in your billing statement, also include phone number
We have attempted to verify ownership multiple times. If you are still unable to provide us this information, we may proceed to close your Amazon account for security purposes. You can expect a response from us within 24 hours of sending an email.
Sincerely,
Account Specialist
Amazon.com
Amazon.com
Another version:
We will be able to unlock your account if you can reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:
- The last four digits of the card ONLY. For your security, do NOT include full card or account numbers.
- Billing name and address
- If included in your billing statement, also include phone number
Another:
Hello,
We have suspended your orders and Amazon account because we detected unusual activity on it. You can help us unlock your account by logging in to your account and following the on-screen instructions.
Please note that you will not be able to access your account or place orders with us until we confirm your information.
Sincerely,
Amazon.com
https://www.amazon.com
And sometimes they just shut you down period:
Hello,
We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.
We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.
Sincerely,
Account Specialist
or like this
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because you were using Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds.
If you believe you received this message in error, please call Customer Service at:
Customers within U.S. and Canada: 1-888-280-4331
International customers: 1-206-922-0880
You can find more information on the Gift Card Terms and Conditions Help page:
http://www.amazon.com/gc-legal
Sincerely,
Account Specialist
Amazon.com
Amazon.com
This email comes from [email protected] or the equivalent in your country. The second version of this email allows you to respond back with the correct billing address of your card.
Sometimes even after emailing, uploading or FAXing them the required information you get a further email stating that you must have the BANK ITSELF FAX or upload the card statement to them, which is pretty impossible to get a bank to do anything like that. Or you get some nonsensical request to have your billing statement include your email address and billing phone number, which credit card statements do not ever include anything like that. Or some email about how the FAX or upload was illegible.
Through helping clients, I have obtained proprietary information as to what exactly Amazon does and needs in all of these circumstances. There is also a special contact method at Amazon that is able to BYPASS most of this nonsense and get your account reinstated without having to jump through all these hoops repeatedly. You will still have to follow all of the procedure I guide you through but you will be doing what needs to be done rather than just getting caught in the hopeless AMZN endless loop.
Your Amazon.com account including order (#xxx xxx xxx) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner.
For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons.
To ensure your fax is handled in a timely manner, please send the following information:
* A copy of your bank or card statement for the card used, including billing address * The last 4 digits of the payment card * Your name, e-mail address, phone number and order number (#xxx xxx xxx).
Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax.
Other versions of the email:
Hello from Amazon.com.
We have placed a hold on your account because the billing details for your card did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.
You can help us resolve this matter quickly by replying to this message with the billing name, address, and phone number registered to your card. Please be sure to reply from the e-mail address registered to your Amazon.com account.
If you have recently moved, you may need to update your information with the card issuer before you reply to this message.
For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this matter. They can only verify that we sent this request.
We ask that you not open new accounts as any order you place may be delayed.
Thank you for choosing Amazon.com.
Sincerely,
Amazon.com
Also:
Hello,
There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your MASTER CARD ending in 00. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number.
For your protection, make sure that only the last 4 digits are displayed. We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. We are sorry for any inconvenience this may have caused.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Also:
Hello,
There was a problem confirming your payment information. You will not be able to access your account or place orders with us until we confirm your billing details for your Visa ending in 09.
Please send the information below to our secure fax line:
-- A copy of your statement for the payment card that you used, including the billing address.
-- The last two digits of the payment card.
-- Your name, phone number, and email address.
You can find our fax number on the Amazon.com Help page:
Amazon.com Help:
We will convert your fax to a secure electronic image.
To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.
You can expect a response from us within 24 hours of sending your fax.
In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this has caused.
Sincerely,
Account Specialist
Also:
Hello,
Your order is on hold because we could not verify your payment information.
To resolve this issue, please send the information below to our secure fax line at +498938038831:
-- A copy of your statement for your Visa ending in 14, including the billing address.
-- Your name, phone number, and the email address registered to your Amazon.de account.
You can also ask the bank that issued your credit card to contact us with this information.
You will not be able to access your account until we complete the verification. Please do not open a new account or place a new order. We will process your outstanding order after we verify your billing information.
Thank you for your patience with our security measures. If you have any questions, you can contact us through the form on our Help pages: Amazon Anmelden
Sincerely,
Amazon.de
Amazon.de: Günstige Preise für Elektronik & Foto, Filme, Musik, Bücher, Games, Spielzeug & mehr
Also:
Hello,
You are unable to access your account or place orders with us until we confirm your details. Please do not attempt to open any new accounts.
To resolve this issue, please send one of the following documents to our secure fax line.
-- A telephone, electricity, or other utility bill that clearly shows your name and address.
-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201742120
We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.
Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.
You can expect a response from us within 24 hours of sending your fax.
Sincerely,
Account Specialist
Amazon.com
In this version they give you the option of supplying a phone number for your credit card bank:
Hello,
We have restricted your access to this account because we are unable to reach the card issuer to verify your name and billing address for your mastercard ending in XX.
You will not be able to access your account or place orders with us until we confirm your information.
To resolve this matter, please provide another phone number for the card issuer, or send the information below to our secure fax line:
-- A copy of your statement for the payment card used, including the billing address
-- The last two digits of the payment card
-- Your name, phone number, and email address
You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification
To protect your information, we let only a few account specialists see the documents that you fax to our secure line. Our Customer Service team cannot access these details, view your fax, or share more information about this matter. They can only verify that we sent this request.
You can expect a response from us within 24 hours of sending your fax.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Amazon.com
In yet another version you are asked to FAX in documents to prove that you own the gift cards attached to your account:
Hello,
You are unable to access your account or place orders with us until you confirm details related to your payment method.
Please send the receipt for the purchase of the Amazon Gift Card used to place the order XXXXXXX to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.
You can find our fax number on the Amazon.com Help page: Amazon.com Help:
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist
Amazon.com
or something like this
Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.
Please send the receipt, or an email from the sender, to back up the purchase of all the Amazon Gift Cards used to place the order 112-xxxxxxx-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or any other proof of purchase.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist
Amazon.com
or this:
Hello,
Thank you for your response. We were still unable to verify your ownership of the VISA ending in XX.
Please reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:
- The last four digits of the card ONLY. For your security, do NOT include full card or account numbers.
- Billing name and address
- If included in your billing statement, also include phone number
We have attempted to verify ownership multiple times. If you are still unable to provide us this information, we may proceed to close your Amazon account for security purposes. You can expect a response from us within 24 hours of sending an email.
Sincerely,
Account Specialist
Amazon.com
Amazon.com
Another version:
We will be able to unlock your account if you can reply to this message and attach a recent billing statement for this payment card. Please ensure the following are visible:
- The last four digits of the card ONLY. For your security, do NOT include full card or account numbers.
- Billing name and address
- If included in your billing statement, also include phone number
Another:
Hello,
We have suspended your orders and Amazon account because we detected unusual activity on it. You can help us unlock your account by logging in to your account and following the on-screen instructions.
Please note that you will not be able to access your account or place orders with us until we confirm your information.
Sincerely,
Amazon.com
https://www.amazon.com
And sometimes they just shut you down period:
Hello,
We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.
We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.
Sincerely,
Account Specialist
or like this
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because you were using Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds.
If you believe you received this message in error, please call Customer Service at:
Customers within U.S. and Canada: 1-888-280-4331
International customers: 1-206-922-0880
You can find more information on the Gift Card Terms and Conditions Help page:
http://www.amazon.com/gc-legal
Sincerely,
Account Specialist
Amazon.com
Amazon.com
This email comes from [email protected] or the equivalent in your country. The second version of this email allows you to respond back with the correct billing address of your card.
Sometimes even after emailing, uploading or FAXing them the required information you get a further email stating that you must have the BANK ITSELF FAX or upload the card statement to them, which is pretty impossible to get a bank to do anything like that. Or you get some nonsensical request to have your billing statement include your email address and billing phone number, which credit card statements do not ever include anything like that. Or some email about how the FAX or upload was illegible.
Through helping clients, I have obtained proprietary information as to what exactly Amazon does and needs in all of these circumstances. There is also a special contact method at Amazon that is able to BYPASS most of this nonsense and get your account reinstated without having to jump through all these hoops repeatedly. You will still have to follow all of the procedure I guide you through but you will be doing what needs to be done rather than just getting caught in the hopeless AMZN endless loop.
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