Hi Modee, my account on Amazon has been locked when I placed an order and I see that you are an expert for resolve this kind of problems. I use Neteller physical card MasterCard and I received this email:
Hello,
We could not confirm your information because your fax does not contain a bank statement of your payment method. You will not be able to access your account or place orders with us until we confirm your information.
Please send the information below to our secure fax line: 0203 300 4482 (from within the UK) or +44 203 3004482 (international).
-- A copy of your statement for the payment card that you used, including the billing address
-- The last two digits of the payment card
-- Your name, phone number and email address
We will convert your fax to a secure electronic image. To protect your information, we restrict access to your billing details to a team of account specialists.
Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.
If you do not have access to a fax machine, you can send your information to the following address:
C/O Address Verification
Amazon UK Services Ltd, 4th floor
Beaufort House,
15 St. Botolph Street,
Aldgate, London EC3A 7DT
United Kingdom
We ask that you include your order number, email address and phone number in your letter.
We will respond within 24 hours of receiving your fax or letter.
We ask that you do not open new accounts because any new order that you place might be delayed.
Yours sincerely,
Account Specialist
Amazon.co.uk
Amazon.co.uk
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Hello Folks.....As many of you I was searching on google for any solution and found this forum.
I am just posting to thanks Modee for his very professional support...Dos and Don'ts are all explained in a 33 pages word document..It is so detailed that after reading I had only one question wich he replyed inmediatly with the best answer...
Dont pretend he is God or a Magician to fix any problem but I assure you that He knows what he is talking about and You will learn the best way to solve this problem by yourselves
Thanks ModeeLeave a comment:
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Hi Modee, my account on Amazon has been locked when I placed an order and received this email
Hello,
There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.
To resolve this issue, we need to verify a recent statement for your visa ending in 03. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.
We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.
We are sorry for any inconvenience this may have caused.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Amazon.comLeave a comment:
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Hello Modee, I received this email from Amazon after buy "Hello, There was a problem confirming your payment information.
To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your VISA ending in 68. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number.
or your protection, make sure that only the last 4 digits are displayed.
We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.
We are sorry for any inconvenience this may have caused.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Amazon.com"
Please help solve this problem. Thanks so much!Leave a comment:
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Modee, good evening.
I got this message after my first purchase on amazon. I hope you can help me fix it.
Hello,
There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your MASTER CARD ending in 00. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number.
For your protection, make sure that only the last 4 digits are displayed. We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. We are sorry for any inconvenience this may have caused.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Leave a comment:
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Hi
Modee, my account on Amazon has been locked when I placed an order and received this email
Hello,
There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.
To resolve this issue, we need to verify a recent statement for your VISA ending in 19. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.
We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.
We are sorry for any inconvenience this may have caused.
We ask that you not open new accounts because any new order that you place may be delayed.
Sincerely,
Account Specialist
Leave a comment:
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Hi, could you help me? I received message below, but I havent receipt of gift card
Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.
Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-6950038-5224263 to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist
Amazon.comLeave a comment:
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I also have the same problem,they keep on sending the same email again and again.I have some money in the amazon pay account also.I'm not able to use it because the account is locked.Please help me out of this Model.Thank youLeave a comment:
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please help solve this problem. Thanks so much. Hope I will receive your PM soon :'( PlzLeave a comment:
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Hello it´s really great that you can help people with this issue. I have same issue as you explained I received this email from amazon (it´s from [email protected])
Hello,
There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.
You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.
Once we have this information, we will reply within 12-24 hours.
If needed, update your information with the card issuer.
For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.
We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.
Sincerely,
Amazon.com
Amazon.com
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I would be very happy if you can give me any advice about how to get through this because as you said it´s impossible to get that that details which they require on bank statement.
Hope you will help me thank you!Leave a comment:
Leave a comment: