Your amazon.com order cannot be shipped - amazon account locked

[Bill Hall]

I have gotten this message from Amazon and faxed over the docs even a copy of my passport and provided all the info they requested. Still no reply or feedback from them and my account is still locked.

Please help. Thanks.

Hello,

We have restricted your access to this account because we are unable to reach the card issuer to verify your name and billing address for your visa ending in 02.

You will not be able to access your account or place orders with us until we confirm your information.

To resolve this matter, please provide another phone number for the card issuer, or send the information below to our secure fax line:

-- A copy of your statement for the payment card used, including the billing address

-- The last two digits of the payment card

-- Your name, phone number, and email address

You can find our fax number on the Amazon.com Help page:

[Bill Hall]

I have gotten this message from Amazon and faxed over the docs even a copy of my passport and provided all the info they requested. Still no reply or feedback from them and my account is still locked.
Please help. Thanks.

[Modee]

Send me a PM if you seek tech support.

[MuhHardyansah]

Hi , I need help. I have sent the fax that include the picture and receipt of the gift card then the account specialist respond it and the email they sent is still the same. I have gift card in my account please i need your help what i need to do?

Hello,

You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.

Please send the receipt, or an email from the sender, to back up the purchase of all the Amazon Gift Cards used to place the order 111-8653986-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or any other proof of purchase.

You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification

Please expect a response from us within 24 hours of sending your fax.

We may suspend or close any new accounts opened to avoid this process.

Sincerely,
Account Specialist
Amazon.com

[hlsa]

I am having the same issue and sent you a PM.

Thanks.

[Modee]

Please send me a PM if you seek tech support.

[ELSIDEG BADE]

Please help me....

Hello,

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

[Modee]

Send me a PM if you seek tech support.

[247828254]

Hello, can you help me solve this problem?

[Modee]

Send me a PM if you seek tech support.

[Mmd007]

Hey, there!
I am also stuck with this issue. I have been trying to Bank regularly but they deny to do such process nor I have access to any Fax. Please help me to sort this out.

[PuppyLover101]

PM'ing you regarding this as well. Thanks.

[Maya Karin]

hi , I have the same problem as stated by you. Sending you a pm now

[Modee]

If you seek tech support send me a PM.

[Sleepysheep]

What about this version of the email? Help please

Hello,

We encountered an issue with your account, and have removed your access to this account because the card issuer has refused to confirm your name and billing address for your visa ending in 20. You will not be able to access your account, use any active Prime benefits or place orders with us until we verify your information.

To resolve this issue, please allow the card issuer to grant our request, or send the information below to our secure fax line:

-- A copy of your statement for the payment card used, including the billing address
-- The last two digits of the payment card
-- Your name, phone number, and email address

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your billing details to a team of account specialists.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

If you would like us to confirm your information with the card issuer, reply to this email after you have arranged for them to grant our request.

In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this may have caused.

Sincerely.