Your amazon.com order cannot be shipped - amazon account locked

[User1]

Hi Modee, my account on Amazon has been locked when I placed an order and received this email

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your VISA ending in 19. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist

[numeprenume]

Sent a PM. Thanks.

[Dishar Raja]

i have the same problem please modee help me my account on Amazon has been locked i think i did a mistake the amazon account is mine but the credit card belong to my sister and here it is amazon email after purchasing:

Hello,
There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely,

[Modee]

Send me a PM if you wish to discuss.

[Kenan]

Hello
I met the same problem. Can you help me.
Modee

[andrescasado]

Modee helped me to get my Amazon account back, that had been suspended for three years but is back now! and working!

THANK YOU SOO MUCH!

[abhisek kumar]

Hello
I am also facing the same issue .can you please help me ?
Thank you

[Najeeb Shah]

So im fairly new to amazon , i dont know why i thought it was a trusted service to use especially after seeing these many people have these kind of issues caused by the stupid system

anyways i placed my first order using my mothers credit card to buy a laptop and ship it to me in another country . As it turns out i get a stupid email telling me my order cannot be processed and to reply the email with the details , and so i do , and their pathetic service takes two days to get back to me and says my details couldnt be verified and so im locke out of the account

to access the account i need to log in and go to their secure document portal and submit a recent billing statement of the card , cool , the question is , how retarded can amazon be? How tf can i log in if ky account is locked ? Funnily enough i can still access the mobile app version , browse stuff on my app , change info etc but anywhere else i cant login , cant find the portal on the mobile app

Modee can you please help me with this , its disappointing how bad amazon is at customer care

[jason18180]

I'm having this problem as well, can you help me please?

[colward]

Hello it´s really great that you can help people with this issue. I have same issue as you explained I received this email from amazon (it´s from [email protected])

Hello,


There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.


You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.


Once we have this information, we will reply within 12-24 hours.


If needed, update your information with the card issuer.


For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.


We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.


Sincerely,


Amazon.com

Amazon.com

=========================


I would be very happy if you can give me any advice about how to get through this because as you said it´s impossible to get that that details which they require on bank statement.

Hope you will help me thank you!

[hongocphuc90dn]

please help solve this problem. Thanks so much. Hope I will receive your PM soon :'( Plz

[Modee]

Send me a PM.

[Aravind5909]

I also have the same problem,they keep on sending the same email again and again.I have some money in the amazon pay account also.I'm not able to use it because the account is locked.Please help me out of this Model.Thank you

[Modee]

Send me a PM.

[Константин.Березовик]

Hi, could you help me? I received message below, but I havent receipt of gift card

Hello,

You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.

Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-6950038-5224263 to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification

Please expect a response from us within 24 hours of sending your fax.

We may suspend or close any new accounts opened to avoid this process.

Sincerely,
Account Specialist
Amazon.com

[User2]

Hi
I am really in need to unlock my account. Kindly pm me

[charles2306]

Hi
Modee, my account on Amazon has been locked when I placed an order and received this email

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your VISA ending in 19. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist

---

[Pedro Martinez Garza]

Modee, good evening.

I got this message after my first purchase on amazon. I hope you can help me fix it.

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your MASTER CARD ending in 00. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:

-- Your name and billing address.
-- The last 4 digits of the card number.

For your protection, make sure that only the last 4 digits are displayed. We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,
Account Specialist