Your amazon.com order cannot be shipped - amazon account locked

[Ohbabyvenus]

Hi Modee, thank you for the post. Just PM you.

[ram020783]

I have helped numerous Amazon buyers with this issue. They get a dreaded email from Amazon more or less like this:

Your Amazon.com account including order (#xxx xxx xxx) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner.

For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons.

To ensure your fax is handled in a timely manner, please send the following information:

* A copy of your bank or card statement for the card used, including billing address * The last 4 digits of the payment card * Your name, e-mail address, phone number and order number (#xxx xxx xxx).

Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax.

Another version of the email:

Hello from Amazon.com.

We have placed a hold on your account because the billing details for your card did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this matter quickly by replying to this message with the billing name, address, and phone number registered to your card. Please be sure to reply from the e-mail address registered to your Amazon.com account.

If you have recently moved, you may need to update your information with the card issuer before you reply to this message.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this matter. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed.

Thank you for choosing Amazon.com.


Sincerely,

Amazon.com

This email comes from [email protected] or the equivalent in your country. The second version of this email allows you to respond back with the correct billing address of your card.

Sometimes even after emailing or FAXing them the required information you get a further email stating that you must have the BANK ITSELF FAX the card statement to them, which is pretty impossible to get a bank to do anything like that. Or you get some nonsensical request to have your billing statement include your email address and billing phone number, which credit card statements do not ever include anything like that.

Through helping clients, I have obtained proprietary information as to what exactly Amazon does and needs in all of these circumstances. There is also a special contact at Amazon that is able to BYPASS all of this nonsense and get your account reinstated without having to jump through all these hoops repeatedly.

I have the same issue. Can you help me out with that please ?

[Alega2012]

Hello Can someone help

I receive an E-mail for Amazon saying this: I do as they say and send a pdf of my visa statetement. But until now I have no reply. The e-mail was received today.

Is the first time that happens this to me.

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your VISA ending in 70. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.com

[Modee]

Alega2012 I sent you a PM.

[omiogi741]

Please Help out Modee. I have PM you

[kaheyha]

Hi Modee, I have PM you about the issue, It would be great if you can help, thanks.

[lydia0716]

I used Amazon gift card to play an order and had the same issue, please help! Thank you!

[Diego Robledo]

Hello Modee, I got the same problem here, the issue is that my Debit card Bank Billing does NOT include the last 4 digits of the debit card by default in the pdf statement.

If you can help me i will appreciate very much!!

[rnr00745]

i have same problem pllzz help me out

[mattadorr]

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your mastercard ending in 80. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
Amazon.com

I had the same issue.

Will need your support in this matter plz.

[Alex500]

I have the same problem and would like help!
Thank you.

[Mrmagooo]

****************************************^********* ********
I need some serious help. I have btc avail if you can get this sorted out for me.
************************************************** ********


Hello,

You are unable to access your account or place orders with us until you confirm details related to your payment method.

Please send the receipt for the purchase of the Amazon Gift Card used to place the order ####### to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

You can find our fax number on the Amazon.comHelp page: https://www.amazon.com/help/addressverification

Please expect a response from us within 24 hours of sending your fax.

We may suspend or close any new accounts opened to avoid this process.

Sincerely,
Account Specialist
Amazon.com


****************************************^********* ********
I need some serious help. I have btc avail if you can get this sorted out for me.
************************************************** ************

[Vicente Muñoz]

Hello, i have the same issue. Coud you please help me and send me a pm ? Im very worried about this
(the email i received):


Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your Mastercard ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.com/

[Olivia20171]

Hello, I need some serious help.
Hello, There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information. You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account. Once we have this information, we will reply within 12-24 hours. If needed, update your information with the card issuer. For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request. We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected. Sincerely, Amazon.com

Hoping to get a PM from you at your earliest convenience

[denden]

Modee I have a similar problem on this, where the email contained:\

Hoping to get a PM from you at your earliest convenience.

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your visa ending in XX. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.com

Hoping to get a PM from you at your earliest convenience.