Ebay - unable to access contact information for completed auctions

[Modee]

For a couple months now, going to this link
Advanced Search | eBay

to get the Ebay contact information for a completed auction does not work. This information is needed to PHONE a problematic auction winner when he starts causing problems or doesn't pay immediately, and is also used in Modee tech supports to remove bad feedback, so yes - this information can be vital.

Instead, you just get this generic message:

Unable to access contact information
Unfortunately, you are unable to access the contact information you requested. This can be due to a number of reasons:

1. To better protect the privacy of eBay users, you can only request contact information for eBay users who are involved in your recent, successful transactions. Examples are:

Sellers can request the contact information for the buyer in a successful, closed transaction. Buyers can request the contact information for a seller in a successful, closed transaction.

2. The item number entered is not associated with the User ID that was entered. View the item you entered and make sure the item number and User ID you entered are correct.

3. The item number you entered is no longer available. Contact information is only available while the item is accessible on eBay.

4. The user you are requesting contact information for is an International user. Due to International laws, contact information for International users may be limited.
If you would like to contact this user, you can send a message via eBay's email forwarding system by clicking on their User ID.

Finally today I phoned Ebay on this issue, and they said that it was a site wide glitch that would be repaired. Let's hope.