On the eve of Ebay's 20 year anniversary, a number of changes will be implemented starting February 20, 2016:
The following will no longer impact your defect rate:
Feedback will still affect buyers obviously when it comes to wanting to buy from you (bad feedback equates to bad seller), but no longer will you be tagged by Ebay for the feedback as far as your defect rate.
The following will no longer impact your defect rate:
- Buyer feedback, including negative and neutral
- Detailed seller ratings (DSRs)
- Items not as described requests (including returns) that are successfully resolved with your buyer
- Items not received requests that are successfully resolved with your buyer
Feedback will still affect buyers obviously when it comes to wanting to buy from you (bad feedback equates to bad seller), but no longer will you be tagged by Ebay for the feedback as far as your defect rate.
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