EBAY Unpaid item dispute process - changes, information

[Modee]

The process has just changed slightly
Security Measure

The process is easier to initiate (just a couple of clicks instead of several), and now you may it as soon as four days after the auction has ended (before you had to wait seven days).

BUT, now you have only 32 days maximum to commence the process (rather than 60).

And now - the buyer has only fours days to respond (versus the old rule that you could strike him on on the eighth day if he failed to respond).

The unpaid item process can stay open a maximum of 36 days from when you open it. If the buyer responds, you can give him up to 36 days from the date the item closed to pay.

If you review the above thread, there are some nuances to the new rules, but the basics are: you may open within four days, and you may close if no response within four days. Also, it seems now that a strike against the buyer if he does not respond is no longer automatic - it "may" happen.

[Modee]

Unpaid buyer disputes may now be opened just TWO DAYS after auction's close

What to do when a buyer doesn't pay (unpaid item process)

No need to wait four days to open. Now, just two days to open, and four to close.

(The maximum amount of time to open remains 32 days. The maximum time to close and receive fee credit remains 36 days.)

By the way, do NOT assume that Ebay will open and close your unpaid item disputes automatically with the "Unpaid Item Assistant" UNLESS you have a PayPal account linked to your EBay. If you do not use PayPal (such as if you have a merchant account for use with Ebay), then you must handle all your unpaid item disputes manually.