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Looks like persistent sellers may get Ebay itself to message sellers to convey their demands.
In this instance the buyer has been unable to pay - due to some sort of error during Ebay checkout (a mismatch in their billing address or a straight decline from the credit card bank) and has then somehow enlisted Ebay customer service to message the seller asking that the transaction be cancelled.
Personally, I don't take any guff from buyers. If they don't pay, I open an unpaid buyer dispute in four days and then close promptly after another four days. Excuses, excuses fall on deaf ears with me. We sellers aren't allowed to leave buyers any negative feedback anymore, so the little pin prick we can give them is simply an unpaid buyer strike, which doesn't amount to much anyway.
In this instance the buyer has been unable to pay - due to some sort of error during Ebay checkout (a mismatch in their billing address or a straight decline from the credit card bank) and has then somehow enlisted Ebay customer service to message the seller asking that the transaction be cancelled.
Personally, I don't take any guff from buyers. If they don't pay, I open an unpaid buyer dispute in four days and then close promptly after another four days. Excuses, excuses fall on deaf ears with me. We sellers aren't allowed to leave buyers any negative feedback anymore, so the little pin prick we can give them is simply an unpaid buyer strike, which doesn't amount to much anyway.