Tweet
From Ebay "- Dinesh Lathi
Hello everyone…We hope you enjoyed the holidays. My team and I are looking forward to kicking things off in 2009. I’d like to provide you with a few important selling-related updates and reminders you should be aware of as you prepare your listings for the new year.
Update to Feedback Removal Policy – Customs Fees
Many of our cross-border sellers have asked for help when they receive a negative/neutral Feedback rating because they wouldn’t mark an item as “gift” in order to sidestep customs fees. eBay will now remove Feedback if a) the listing meets the Customs Requirements below and b) the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.
The following text, or very similar wording, must be included in the listing and be:
* In the format below
* In a font size no smaller than the majority of the other text in the item description
* Prominently displayed (in the upper half of the description, free-standing, etc.)
“International Buyers – Please Note:
* Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
* Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”
In addition, sellers may wish to include additional helpful statements for their buyers, such as:
* “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.”
* “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.” -"
Hello everyone…We hope you enjoyed the holidays. My team and I are looking forward to kicking things off in 2009. I’d like to provide you with a few important selling-related updates and reminders you should be aware of as you prepare your listings for the new year.
Update to Feedback Removal Policy – Customs Fees
Many of our cross-border sellers have asked for help when they receive a negative/neutral Feedback rating because they wouldn’t mark an item as “gift” in order to sidestep customs fees. eBay will now remove Feedback if a) the listing meets the Customs Requirements below and b) the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.
The following text, or very similar wording, must be included in the listing and be:
* In the format below
* In a font size no smaller than the majority of the other text in the item description
* Prominently displayed (in the upper half of the description, free-standing, etc.)
“International Buyers – Please Note:
* Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
* Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”
In addition, sellers may wish to include additional helpful statements for their buyers, such as:
* “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.”
* “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.” -"